Shipping and Returns

Last updated: 28 July 2026.

Delivery Area

Nooshline delivers to the Netherlands and the EU countries available in the checkout.

The following VAT-inclusive delivery rates and free-delivery thresholds apply:

The available method and final delivery charge are shown before payment. Nooshline normally uses PostNL or another suitable carrier for the destination and parcel format. Tracking is shared when the selected service includes it. Customers are responsible for entering complete and accurate delivery details, including phone number, street, postcode, city, country, and any access instructions needed by the courier.

Order Processing

Orders are normally prepared within 1–3 business days after payment confirmation. Orders are reviewed for payment confirmation, stock accuracy, product condition, and delivery feasibility before dispatch. If a listed item is unavailable, incorrectly priced, damaged before dispatch, or cannot be delivered to the supplied address, Nooshline may cancel the order and issue the appropriate refund.

Delivery Timing

After dispatch, estimated carrier transit is 1–3 business days in the Netherlands, 3–7 business days to Belgium, Germany, France and Luxembourg, and 5–10 business days to the remaining supported EU countries. Including preparation, the usual estimated total is 2–6, 4–10 and 6–13 business days respectively. These are estimates rather than guaranteed delivery dates and may be affected by courier availability, address accuracy, public holidays, weather, cross-border handling, and customer availability.

Missed Delivery And Address Issues

If a courier cannot complete delivery because the address is incomplete, the customer is unreachable, or the customer is unavailable, Nooshline may arrange another attempt where possible. Extra delivery charges may apply when the failed attempt is caused by incorrect customer information or missed availability.

Return Requests

Customers may request a return within 15 calendar days after receiving the order. The request should be submitted through the contact form and include the order number, item name, reason for return, and photos where condition, damage, wrong item, or packaging is relevant. Nooshline will provide the return instructions and return address.

This 15-day return-request window is a commercial service from Nooshline. It does not limit the statutory withdrawal rights described in the Terms and Conditions.

Return Condition

Returned pieces must be unworn, unused, unaltered, free from fragrance or marks, and returned with the packaging, pouch, card or protective materials supplied with the handmade piece.

Return Postage

For an ordinary change-of-mind return, the customer arranges and pays the return postage. Nooshline recommends using a tracked service because the customer remains responsible for the parcel until it is received. This does not reduce any rights or remedies that apply when an item is damaged, faulty, materially different from its description, or supplied incorrectly.

Items That May Not Be Returnable

Some items may be excluded from return for hygiene, condition, personalization, final-sale, or legal reasons, where this is clearly stated before purchase and permitted by applicable law. This may include pierced jewellery, intimate or hygiene-sensitive items, altered items, damaged-after-delivery items, and items marked final sale.

Damaged, Faulty, Or Wrong Item

If an item arrives damaged, faulty, materially different from its description, or the wrong item is delivered, customers should contact Nooshline promptly with clear photos of the item, packaging, labels, and order details. Nooshline will review the case and offer an appropriate solution, which may include repair, replacement, refund, store credit, or another remedy required by applicable law.

Inspection And Refunds

Refunds are processed after the returned item is received and inspected. Approved refunds are normally made to the original payment method, unless that is not possible or another method is agreed. Original standard delivery charges and other costs are refunded where applicable law requires it. Customer-paid return postage for an ordinary change-of-mind return is not reimbursed.

Exchanges

Because many Nooshline pieces are limited or single-quantity items, exchanges cannot be guaranteed. Where the requested replacement is unavailable, Nooshline may offer a refund, store credit, or another suitable solution.

Consumer Rights

This policy is intended to explain Nooshline operations clearly. It does not exclude or limit any mandatory consumer rights that apply under NL/EU law.